We want you to love your purchase! If something isn’t quite right, don’t worry—we’re here to help. 🤗
Our Promise
All our products are covered by a 30-day, 100% satisfaction guarantee. If you’re not happy, just reach out and we’ll make it right! 👍
How to Return an Item 🔄
Before sending anything back, please contact us at zumzumcapoeirashop@gmail.com. We’ll guide you clearly through the return process to keep it easy and stress-free. 📧✨
Important Things to Know ℹ️
- Shipping Costs: Original shipping charges are non-refundable unless we made a mistake (like sending the wrong item or color). 🚚❌
- Return Shipping: You’re responsible for return shipping costs, except when it’s our error. 📦💸
- Refund Amount: Refunds equal your order total minus shipping costs. 💰
- Refund Options: You can request a full or partial refund, or opt for an exchange depending on the situation. 🔄💵
Condition of Returned Items 🆕
Please make sure returned items are in their original, unused condition and packaging. Products that show signs of use, damage, or missing original tags cannot be accepted. This helps us ensure quality for all customers. 🎁✨
We’re Here for You 💌
We’re a small family business and truly care about every customer. If you have any issues or questions, please don’t hesitate to contact us. We’ll always do our best to make it right! 🙏❤️